Wednesday, December 9, 2009

The Importance of Little Things to Help Differentiate Companies

I had a lunch meeting at the Olive Garden on Rte 9 in Framingham yesterday, the first time I ever met someone at that restaurant and location.

I drove by the Shoppers World mall, in which it's located, but did not see a sign for Olive Garden. I drove past a big building that matched the architecture of the rest of the mall, but there was no sign at all on the side of the building. The side visible from Rte 9.

So I drove on.

Of course, the plain building without a sign on the side turned out to be the Olive Garden.

Eventually, I turned around, and saw that the sign on the front of the building (which does not face Rte 9) for Olive Garden is visible only when driving West. If you're driving East on Rte 9 as I was, you'll see the sign only in your rear view mirror.

When I got to the restaurant, the other people I was meeting laughed. Because they already knew what I had just learned (not that they had told me in advance). So here's some quick advice on how to differentiate Olive Garden on Rte 9: put up a sign on the large otherwise blank side that faces Rte 9, the road most people take out there.

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